{"id":12543,"date":"2021-02-03T05:26:41","date_gmt":"2021-02-03T10:26:41","guid":{"rendered":"https:\/\/locmedical.com\/?page_id=12543"},"modified":"2025-07-02T08:20:24","modified_gmt":"2025-07-02T12:20:24","slug":"shipping-returns-refunds","status":"publish","type":"page","link":"https:\/\/locmedical.com\/shipping-returns-refunds\/","title":{"rendered":"Shipping, Returns and Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12543\" class=\"elementor elementor-12543\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fd8e3d4 e-flex e-con-boxed e-con e-parent\" data-id=\"4fd8e3d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd8101 elementor-widget elementor-widget-heading\" data-id=\"3cd8101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping, Returns and Refunds<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3bca68 e-flex e-con-boxed e-con e-parent\" data-id=\"d3bca68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e47ebd7 elementor-widget elementor-widget-heading\" data-id=\"e47ebd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">EXCHANGES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27b7b5c elementor-widget elementor-widget-text-editor\" data-id=\"27b7b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unless otherwise specified our products have a 1-year warranty. LOC Medical only replaces items if they are defective or damaged due to an error in manufacturing. If the order is damaged after delivery we cannot provide refunds or exchanges.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad7beb6 e-flex e-con-boxed e-con e-parent\" data-id=\"ad7beb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc1bbf elementor-widget elementor-widget-heading\" data-id=\"bfc1bbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SHIPPING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c405c0 elementor-widget elementor-widget-text-editor\" data-id=\"5c405c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If an order is returned the initial shipping costs will be deducted from the refund even on free shipping offers.\u2028 Customers will be responsible for paying their own shipping costs when returning items. Shipping costs are non-refundable.\u2028 Depending on the shipping address, the time it may take for an exchanged product to be delivered may vary. When returning an item always use a traceable shipping service or purchase shipping insurance, as we cannot guarantee we always receive returned items. If the item is lost during shipping, we do not take responsibility and will not grant a refund or a replacement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74a87d4 e-flex e-con-boxed e-con e-parent\" data-id=\"74a87d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e68278 elementor-widget elementor-widget-heading\" data-id=\"0e68278\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CANCELLATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f946f37 elementor-widget elementor-widget-text-editor\" data-id=\"f946f37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After an order payment has been processed, the order details are immediately sent to the fulfilment department for shipping. Orders that have been shipped cannot be cancelled and will not be refunded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65f8c47 e-flex e-con-boxed e-con e-parent\" data-id=\"65f8c47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b616e3e elementor-widget elementor-widget-heading\" data-id=\"b616e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">NON-DELIVERY OR WRONG ADDRESS INFORMATION PROVIDED<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-968a8e0 elementor-widget elementor-widget-text-editor\" data-id=\"968a8e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>* LOC Medical is not responsible for re-shipment if the address provided during ordering was incorrect or incomplete.<br \/>* If for whatever reason delivery is refused, we charge a 20% handling fee. If a package is returned after unsuccessful delivery (due to customers absence or incorrect or incomplete delivery address) we charge a 20% handling fee.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66fb230 e-flex e-con-boxed e-con e-parent\" data-id=\"66fb230\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3589e0 elementor-widget elementor-widget-heading\" data-id=\"e3589e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HOSPITAL TV RENTAL REFUNDS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03f566a elementor-widget elementor-widget-text-editor\" data-id=\"03f566a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hospital TV rental services are non-refundable other than for extenuating circumstances (e.g. TV did not work).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping, Returns and Refunds EXCHANGES Unless otherwise specified our products have a 1-year warranty. LOC Medical only replaces items if they are defective or damaged due to an error in manufacturing. If the order is damaged after delivery we cannot provide refunds or exchanges. SHIPPING If an order is returned the initial shipping costs will [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"class_list":["post-12543","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping, Returns and Refunds - LOC Medical<\/title>\n<meta name=\"description\" content=\"Shippin, Returns, &amp; Refund Policy - LOC Medical only replaces items if they are defective or damaged due to an error in manufacturing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/locmedical.com\/shipping-returns-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping, Returns and Refunds - LOC Medical\" \/>\n<meta property=\"og:description\" content=\"Shippin, Returns, &amp; Refund Policy - LOC Medical only replaces items if they are defective or damaged due to an error in manufacturing.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/locmedical.com\/shipping-returns-refunds\/\" \/>\n<meta property=\"og:site_name\" content=\"LOC Medical\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-02T12:20:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/locmedical.com\\\/shipping-returns-refunds\\\/\",\"url\":\"https:\\\/\\\/locmedical.com\\\/shipping-returns-refunds\\\/\",\"name\":\"Shipping, Returns and Refunds - LOC Medical\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/locmedical.com\\\/#website\"},\"datePublished\":\"2021-02-03T10:26:41+00:00\",\"dateModified\":\"2025-07-02T12:20:24+00:00\",\"description\":\"Shippin, Returns, & Refund Policy - LOC Medical only replaces items if they are defective or damaged due to an error in manufacturing.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/locmedical.com\\\/shipping-returns-refunds\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/locmedical.com\\\/shipping-returns-refunds\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/locmedical.com\\\/shipping-returns-refunds\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/locmedical.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Shipping, Returns and Refunds\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/locmedical.com\\\/#website\",\"url\":\"https:\\\/\\\/locmedical.com\\\/\",\"name\":\"LOC Medical\",\"description\":\"Canada\u2019s most trusted supplier of healthcare IT and entertainment solutions for patients\",\"publisher\":{\"@id\":\"https:\\\/\\\/locmedical.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/locmedical.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/locmedical.com\\\/#organization\",\"name\":\"LOC Medical\",\"url\":\"https:\\\/\\\/locmedical.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/locmedical.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/locmedical.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/logo-loc-medical-1.png\",\"contentUrl\":\"https:\\\/\\\/locmedical.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/logo-loc-medical-1.png\",\"width\":1407,\"height\":945,\"caption\":\"LOC Medical\"},\"image\":{\"@id\":\"https:\\\/\\\/locmedical.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Shipping, Returns and Refunds - LOC Medical","description":"Shippin, Returns, & Refund Policy - LOC Medical only replaces items if they are defective or damaged due to an error in manufacturing.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/locmedical.com\/shipping-returns-refunds\/","og_locale":"en_US","og_type":"article","og_title":"Shipping, Returns and Refunds - LOC Medical","og_description":"Shippin, Returns, & Refund Policy - LOC Medical only replaces items if they are defective or damaged due to an error in manufacturing.","og_url":"https:\/\/locmedical.com\/shipping-returns-refunds\/","og_site_name":"LOC Medical","article_modified_time":"2025-07-02T12:20:24+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/locmedical.com\/shipping-returns-refunds\/","url":"https:\/\/locmedical.com\/shipping-returns-refunds\/","name":"Shipping, Returns and Refunds - LOC Medical","isPartOf":{"@id":"https:\/\/locmedical.com\/#website"},"datePublished":"2021-02-03T10:26:41+00:00","dateModified":"2025-07-02T12:20:24+00:00","description":"Shippin, Returns, & Refund Policy - LOC Medical only replaces items if they are defective or damaged due to an error in manufacturing.","breadcrumb":{"@id":"https:\/\/locmedical.com\/shipping-returns-refunds\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/locmedical.com\/shipping-returns-refunds\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/locmedical.com\/shipping-returns-refunds\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/locmedical.com\/"},{"@type":"ListItem","position":2,"name":"Shipping, Returns and Refunds"}]},{"@type":"WebSite","@id":"https:\/\/locmedical.com\/#website","url":"https:\/\/locmedical.com\/","name":"LOC Medical","description":"Canada\u2019s most trusted supplier of healthcare IT and entertainment solutions for patients","publisher":{"@id":"https:\/\/locmedical.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/locmedical.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/locmedical.com\/#organization","name":"LOC Medical","url":"https:\/\/locmedical.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/locmedical.com\/#\/schema\/logo\/image\/","url":"https:\/\/locmedical.com\/wp-content\/uploads\/2025\/04\/logo-loc-medical-1.png","contentUrl":"https:\/\/locmedical.com\/wp-content\/uploads\/2025\/04\/logo-loc-medical-1.png","width":1407,"height":945,"caption":"LOC Medical"},"image":{"@id":"https:\/\/locmedical.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/locmedical.com\/wp-json\/wp\/v2\/pages\/12543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/locmedical.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/locmedical.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/locmedical.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/locmedical.com\/wp-json\/wp\/v2\/comments?post=12543"}],"version-history":[{"count":19,"href":"https:\/\/locmedical.com\/wp-json\/wp\/v2\/pages\/12543\/revisions"}],"predecessor-version":[{"id":19988,"href":"https:\/\/locmedical.com\/wp-json\/wp\/v2\/pages\/12543\/revisions\/19988"}],"wp:attachment":[{"href":"https:\/\/locmedical.com\/wp-json\/wp\/v2\/media?parent=12543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}